Bootstrap Service | Service Solutions. Service Excellence.

What does "Service" mean?

Service means different things to different businesses. For some it's customer service answering billing questions while another organization manages field service for a sophisticated hardware solution. Others may be providing advanced enterprise-class software support and post-sale implementation.

The important thing to remember is that all businesses have unique needs and can benefit from our experience.

- Customer Service
- Technical Support
- Hardware Break/Fix
- Account Management
- Field Service and Dispatch

These are just some of the areas where we can help. Regardless of industry, business model, or customer need the Service component needs to be done right.

Define the Ideal Customer Experience

We define the ideal customer experience and identify the components you need to provide it. All too often companies start with an inside-out mentality. Understanding the customer need first is critical.

Metrics That Matter

It may seem as if there are three hundred things you can measure to gain an understanding of whether or not the service being provided is making customers happy. The opportunity is to understand which ones are important to the business now, which can be readily obtained, and shed those that can be misleading.

New Businesses Need Reference Customers

Companies that are just getting started typically need just about everything but struggle with resources and time. They also need reference customers as quickly as possible and delivering great service & support are critical. Bootstrap Service specializes in building the systems, workflow, business processes, and teams that enable great service.

Vendor Selection, Management, and Measurement

Locating and managing the right outsourced Service vendor isn't always easy and we offer assistance in requirements gathering, vendor selection, and implementation.

Whether it's an outsourced contact center, a distribution warehouse, a hardware break/fix repair depot, or a CRM & Case Management system, our experience in identifying the right solution at the right cost is a key advantage of using Bootstrap Service.

Our objective experience is used to represent your organization rather than the vendor, and can save both money and hassle. We'll also assist with the many implementation and change management challenges that come right behind the contract negotiations.

What's Working? What's Not Working? How Do You Know?

Our needs assessment is a comprehensive review of the service provided by your organization. We examine all facets of the service model, the costs associated with supporting that model, and offer an objective analysis of what's going right, and what's not.

More often than not, leadership in any company have great people trying to do the right things, but as anyone familiar with Franklin Covey knows, the "Tyranny of the Urgent" prevents clear, strategic thinking backed up by objective research and analysis. Your Service team is too busy fighting fires every day to get and stay ahead. The result is an organization that is always reacting to the next upset customer in line.

More than just a review, we're able to help ensure the metrics the business is using are the right metrics to move you forward. We don't just tell you what you already know or what you want to hear, we tell you what you need to hear.


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	What does "Service" mean? Service means different things to different businesses. For some it's customer service answering billing questions while another organization manages field service for a sophisticated hardware solution. Others may be providing advanced enterprise-class software support and post-sale implementation. The important thing to remember is that all businesses have unique needs and can benefit from our experience. - Customer Service - Technical Support - Hardware Break/Fix - Account Management - Field Service and Dispatch These are just some of the areas where we can help. Regardless of industry, business model, or customer need the Service component needs to be done right. Define the Ideal Customer Experience We define the ideal customer experience and identify the components you need to provide it. All too often companies start with an inside-out mentality. Understanding the customer need first is critical. Metrics That Matter It may seem as if there are three hundred things you can measure to gain an understanding of whether or not the service being provided is making customers happy. The opportunity is to understand which ones are important to the business now, which can be readily obtained, and shed those that can be misleading. New Businesses Need Reference Customers Companies that are just getting started typically need just about everything but struggle with resources and time. They also need reference customers as quickly as possible and delivering great service & support are critical. Bootstrap Service specializes in building the systems, workflow, business processes, and teams that enable great service. Vendor Selection, Management, and Measurement Locating and managing the right outsourced Service vendor isn't always easy and we offer assistance in requirements gathering, vendor selection, and implementation. Whether it's an outsourced contact center, a distribution warehouse, a hardware break/fix repair depot, or a CRM & Case Management system, our experience in identifying the right solution at the right cost is a key advantage of using Bootstrap Service. Our objective experience is used to represent your organization rather than the vendor, and can save both money and hassle. We'll also assist with the many implementation and change management challenges that come right behind the contract negotiations. What's Working? What's Not Working? How Do You Know? Our needs assessment is a comprehensive review of the service provided by your organization. We examine all facets of the service model, the costs associated with supporting that model, and offer an objective analysis of what's going right, and what's not. More often than not, leadership in any company have great people trying to do the right things, but as anyone familiar with Franklin Covey knows, the "Tyranny of the Urgent" prevents clear, strategic thinking backed up by objective research and analysis. Your Service team is too busy fighting fires every day to get and stay ahead. The result is an organization that is always reacting to the next upset customer in line. More than just a review, we're able to help ensure the metrics the business is using are the right metrics to move you forward. We don't just tell you what you already know or what you want to hear, we tell you what you need to hear.