The Bootstrap Service Blog is hosted on Wordpress.com, and is also available on the Customer Management IQ web site.  Our latest full-length article can also be found there:

Key Considerations When Implementing an On-Line Knowledge Base

Bootstrap Service Blog: Recent Blog Posts Article Published on Customer Management IQ “The shortest distance between Point A and Point B is a straight line. The shortest distance between a customer with a problem... Author:   Jay Grady- Bootstrap Service Blog Tags:   04/23/2009  3:05:00 PM EDT A Convenient Illusion Are you taking your customers for granted? Here’s some trivia. What wildly successful businessman said... Author:   Jay Grady- Bootstrap Service Blog Tags:   04/14/2009  4:24:00 PM EDT Customer Service is Marketing Is Customer Service & Support a Marketing/PR Function? Maggie Fox at SMG has some interesting observations about the... Author:   Jay Grady- Bootstrap Service Blog Tags:   04/14/2009  3:06:00 PM EDT First 30 Seconds I received a newsletter from SupportIndustry.com (www.supportindustry.com) today advertising a webinar being put on by the... Author:   Jay Grady- Bootstrap Service Blog Tags:   04/06/2009  9:07:00 PM EDT Social Media Part Deux – eWeek Article on Salesforce.com I have a profile over on the Austin door64 site and began cross posting my blog recently. A frequent poster spawned a new... Author:   Jay Grady- Bootstrap Service Blog Tags:   03/23/2009  6:08:00 PM EDT   More Blogs Stop Chasing Bunnies & Schedule Your Interrupts Last week I spent some time with a high level technical guy... Author:   Jay Grady- Bootstrap Service Blog SXSW & Service Using Social Media I was at a SXSW event sponsored by Maggie Fox and company from SMG... Author:   Jay Grady- Bootstrap Service Blog Transactional Tacos While standing in line to get my morning breakfast taco &... Author:   Jay Grady- Bootstrap Service Blog Efficiency Gone Bad Yowza! This is a great example of how being highly efficient can... Author:   Jay Grady- Bootstrap Service Blog …Rising from the Ashes An article from 2/16 on the USA today web site I just stumbled... Author:   Jay Grady- Bootstrap Service Blog What’s missing from the Business Week Article? My friend Charlie pointed me to this Business Week story today on... Author:   Jay Grady- Bootstrap Service Blog John Madden – King of Great Service I love Frank Caliendo. He’s an impressionist that does the... Author:   Jay Grady- Bootstrap Service Blog Hire a Renaissance Man…or Woman A friend recently described the best Support person as being the... Author:   Jay Grady- Bootstrap Service Blog